Rest assured, your satisfaction is our first priority. In fact, we treat your laundry as if it were our own, By using our service, you acknowledge and accept the following Terms and Conditions.

Terms and Conditions

By using our service, you agree that your clothes are suitable to be washed in
water, on a normal cycle, and dried using heat in a tumble dryer. We cannot be
responsible for any damage to clothing that is not suitable for this standard
laundering process.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately, there
are limitations to what we can do. For example, we don’t have time to check your
pockets to see if you have left anything in them. Therefore, we can’t be held
responsible if something left in your laundry (like lipstick, chewing gum, or a pen)
causes any damage. Similarly, if you call and tell us that you left your favorite
bracelet, or anything else, in your pocket, we can’t guarantee that we will find it.
All laundering processes, regardless of how gentle, cause normal wear and tear on
clothing. As a result, we cannot be responsible for any wear and tear of laundry,
including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve
the right to decline cleaning any particular piece of laundry if we think it will lead to
trouble.Cleaning and drying laundry also creates other risks. We do not individually
examine every garment prior to placing it in the laundry. Therefore, if something is
dry-clean only or otherwise unsuitable for common washing and drying
techniques, please do not include it in the laundry you give to us.
We wash all items together as our standard procedure. We can’t be held
responsible for the re-disposition of colors (aka bleeding) or dimensional changes
(aka shrinking or stretching).

Lost Laundry

We would love to be able to inventory every piece of laundry you give us.
Unfortunately, it is cost-prohibitive for us to do so. As a result, we can’t be held
responsible for any lost laundry; we simply have no efficient way of verifying that
we actually received any particular piece of laundry in the first place.
Rest assured though, we carefully track your clothes. For instance, we tag all our
bundles with your name, and your clothes are never loose in our facility unless
they’re inside a machine, on the folding table, or in their own laundry cart waiting to
be folded.If you do believe you are missing something from your delivery, please notify us
within 24 hours of receiving your clean clothes — we are much more likely to find
misplaced laundry if it is reported early.

Dry Cleaning Terms

Time to Wash will inventory all dry-cleaning items once they arrive at the facility to
be cleaned. This inventory is final, and we will track your items carefully to return
them to you. However, in the event of lost or damage dry cleaned items, we will
reimburse you up to 10 times the charge per article (for example, a maximum
refund would be $25 for a laundered pressed shirt or $40 for a dry cleaned skirt). Should you
find an issue with one of your pieces, please notify us within 24 hours of your
delivery. As with our standard laundry process, Time to Wash cannot be responsible for
wear and tear resulting from cleaning, for very delicate items such as buttons or
sequins, or for clothing missing proper care labels.”Extras”; will be charged at the discretion of the dry cleaner, in order to process your garment the best way possible, in increments of $2 or $4 upon delivery to the laundry facility. These charges will be added to your final invoice.

General Terms for All Services

Scheduling and Payment

If you no longer want our service, simply let us know and we will cancel it. Although,
we truly hope you are satisfied with our services, once we have laundered your
clothes, we cannot offer a refund. Of course, we don’t anticipate having any
problems with customers refusing to pay for services rendered, but just in case, we
reserve the right to hold your laundry hostage until we are paid in full.

Minimum Fee

If you schedule us to come to pick-up your laundry, we have a minimum charge per
pick-up of $18.00(18lbs). Remember, you’re free to cancel any appointment at any time.

Pick-up and Delivery Scheduling

We will do our best to pick-up your laundry at the agreed upon time. We know that
we won’t have very many customers if we are late. That being said, we can’t be held
accountable if we are late for unforeseen circumstances{e.g. traffic, weather condtions, accidents, or mechanical failure} Similarly, we hope that
you will strive to be on-time for our deliveries. If you do miss a pick-up or delivery,
we will try to coordinate an alternate time as soon as possible.
A “No Show” is when we show up to your door, but you and your laundry aren’t
around. In the case of a “No Show”, we reserve the right to charge a $5 “No Show”
fee. Keep in mind, there’s no fee if you cancel or reschedule by the start of your
delivery window.

Unattended Pick-up and Delivery

If you request that we leave your laundry unattended (e.g., on your porch, in
a hallway, or in your foyer) or with a third party (e.g., with a doorman or a
neighbor), we are not responsible for your laundry before we have picked it
up or after we have dropped it off. You also agree that our records of pick-up and
drop-off times are true and accurate.

Allergies

Time to Wash provides you with a No Odor, Non-Toxic Service that will restore your
clothing color and maintain brightness, that is safe for you and your family. However,
we do wash clothes in washing machines that the general public has used, where other detergents may have been used, and it is possible that small amounts of other detergents, which may not be hypoallergenic, may not be completely rinsed out of these washing
machines.

Miscellaneous

As our business changes, we may want to modify some of terms in this agreement.
Therefore, we encourage you to check back frequently to familiarize yourself with
any changes.
Although we think we are generally agreeable people, we recognize that Time to
Wash, and you may have a dispute. In this event, you agree that any legal action
pertaining to this agreement, or Time to Wash generally, shall be conducted in the
Courts of the Commonwealth of New Jersey.